Server Monitoring & Management Plans

COMPLETE END-TO-END fully managed IT Solution

Stop wasting time on updating your systems and trying to keep them free of adware, malware and viruses.

Our RMM Solution will save you time and money so you can focus on your business.

Essential Server Care

For those that prefer a hands-on approach, Essential Care provides back-office monitoring that helps you reduce the time needed to filter alerts and research resolutions. Our RMM software monitors all of your servers, and our NOC will alert you – day or night – when critical issues arise.

Remote restart minimizes down-time and reduces after-hours call volume.

In addition to creating alerts & tickets, we leverage our extensive knowledgebase to provide tips and information for remediation and resolution.

We ensure that AV software is up-to-date, preventing security breaches and providing peace of mind.

We whitelist Microsoft security patches, so that when patches are deployed you can be confident that they won’t disrupt workflow, or create extra cycles/potential downtime.
  • Hardware & Software Audits
  • LogMeIn Pro
  • Alert Filtering
  • Ticket-based workflow
  • Patch whitelisting service -  we test all security updates before they are deployed
  • Multi-vendor antivirus management - we update definitions for AV vendors
  • Remote restart of services and applications
  • Emergency low disk space alerting (Windows & Linux)

$30 /mo
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Preferred Server Care
* Includes all Essential Server Care Features

Are you spending too much time troubleshooting and resolving server issues? Our NOC technicians will troubleshoot and proactively address issues on monitored servers, and independently resolve alerts and tickets for you – further minimizing downtime for your business.

Our AV management is expanded – we proactively update definitions and reinstall AV software as necessary, keeping you and your clients secure with the knowledge that they are always protected.

The NOC team will delete unwanted logs or clean up disks as needed, so you and your clients will never miss a beat.

Lights out management: when a server is down, we reboot it automatically if it relates to resolving one of the alerts below:

  • Active Directory
  • Exchange
  • Blackberry
  • Citrix Terminal (except XenApp 6)
  • SBS 2000/2003
  • Sharepoint
  • SQL
  • Windows Terminal Server
  • VMWare
  • VSS
  • Windows Performance
  • Hyper-V
  • Diagnose all uncertain hardware alerts (ie. potential battery replacements)
  • Patch Deployment
  • Reinstall AV software if corrupted
  • Email monitoring
  • Emergency low disk space alerting & cleanup (Windows & Linux)
  • Discounted project services

$40 /mo
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Elite Server Care
* Includes all Essential & Preferred Server Care Features

If you need the best of the best, Elite Server Care has you covered. Our talented technical teams are ready to investigate and resolve all server issues, whether they are generated by our RMM alerts or raised by your team via our ticketing system.

You can create and assign issue-based tickets to our NOC technicians for full problem resolution.

Time-consuming routine maintenance tasks (see ‘Key Features’ below) can also be outsourced to the NOC team, freeing you to focus on growing your business.

Our AV management is expanded even further – NOC technicians update definitions and assist in the cleanup of found viruses, minimizing the time you have to spend managing your AV solution.

Lights out management is expanded; the NOC will reboot any server identified as offline, regardless of alert or issue.

  • Assign maintenance/project tickets including:
    • AV scan and remediation for infections
    • Service Pack Installation during off hours
    • Driver updates for servers
    • Firmware updates (with LOM access, or if vendor provides through the console)
    • Server Cluster Health Checks and remediation/recommendation for improvement
    • Citrix XenApp hotfixes, rollup installations and configuration
    • Exchange:
      • Health Checks for Exchange 2003 and above – includes running Best Practice Analyzer and fixing issues found
      • Defrag and repair Exchange servers
      • Update expired web certificates
      • Setup email roundtrip monitoring
      • Configure recipient update policies for multiple domains
    • VMware:
      • Health Checks of configurations, including vCPU and memory, network setup
      • Review error logs using vSphere or vCenter
      • Reconfigure VMs & host data stores
    • Hyper-V:
      • Health Checks including network setup,memory cache, RAID configuration
      • Configure VMs
  • Assign issue-based tickets including:
    • Exchange troubleshooting
      • Outlook web or Outlook Anywhere Access
      • DAG replication
      • Active Sync issues
      • Spam issues
      • Auto discovery feature issues
      • Restore mailboxes as part of a disaster recovery
      • Outlook calendar issues
      • SBS troubleshooting
        • Remote web workspace
        • WSUS issues
        • Windows Backup issues
        • Sharepoint issues
        • SBS Console crashes
        • Reporting and monitoring services
      • Remote Desktop troubleshooting
        • Login issues
        • Gateway policies
        • Web Access
        • Single Sign On
        • Licensing
        • Session issues (including timeout, printing, broken gateway, user profile, certificates)
        • Remote Application access
        • RDP port
        • VMware troubleshooting – performance issues on VMs and host machines
      • Hyper-V troubleshooting for performance issues
        • Citrix XenApp Server troubleshooting:
        • Login
        • Secure gateway
        • Web access
        • Single Sign On
        • Licensing
        • Session issues, including time out, printing user profile, certificate
        • Publish Application, including access, streaming, and publishing issues
        • Port
        • Load balancing
        • XTE Service
      • Email delivery issues
      • Server performance issues, including high CPU, low memory, memory leaks and slow response
      • Group Policy failures, such as settings not getting applied to user or machines
      • Windows server errors (including blue screens, memory dumps, & errors related to third-party apps on a best-effort basis)

$80 /mo
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