A focus on cybersecurity - ensuring our customers are not breached or ransomed is our top priority. Proper cybersecurity services are NOT provided through a firewall and a piece of software alone. Are you a sitting duck? We will let you know.
Maximize uptime - we are not 'break-fix,' with a focus on proper maintenance and preventive interventions, in many cases, we've already mitigated an issue before you even become aware of it.
Guaranteed workmanship - hire us to come onsite and put an end to your most challenging computer problems. If after our first visit you are not happy with our technicians or the work we perform, you can cancel your service agreement and we will refund your payment for that full day. No risk, no hassle and no obligation. What could be fairer than that? No other technical support company will stand behind their work the way we do at MYDWARE IT Solutions Inc. that’s our PROMISE to you.
We won’t EVER hold you hostage, GUARANTEED - do you know the administrative passwords for all your computers and network resources? Do you have easy access to them? Most companies don't. We provide regularly updated documentation on your network, assets, system health and administrative passwords so you hold the "keys to the kingdom" at all times. That’s our promise and GUARANTEE to you!
We are part of your team - to many IT firms, you are just a number on a spreadsheet. To us, you are a person and a relationship. We know you by name and value you as an individual, we see ourselves as a part of your team, not just a vendor you pay each month.
We're REPUTABLE and here for YOU - we've been in business in the GTA and Simcoe County for 20 YEARS, we understand your IT and its challenges, we sit on your side of the table and integrate as part of your team. Our client retention rate is 95%, and the vast majority of our clients have been with us for 5 YEARS OR MORE, we’re ready to show you how we do that, and why our clients rely on us year after year!
Flat rate project pricing - unlike other IT support companies that give you an estimate with an hourly rate for “unexpected circumstances,” we’ll give you one flat rate for a project and guarantee to deliver your solutions without charging a penny more. This gives you peace of mind knowing you won’t end up with a bill two or three times more than you anticipated or getting hit with hidden charges or extra hours.
Always aware and one step ahead - we know about network issues and cybersecurity threats before you do and before they become a problem. We use state of the art technology to manage and monitor your network for uptime as well as cybersecurity breaches, we can locate and remediate problems before they cause any damage or downtime. We will also alert you in real time when your personal, employee’s or private company information is being sold on the dark web.
