Co-Managed IT

A NEW And Superior Approach To IT Support

Co-managed IT, also called Co-MITs, is a customized set of ongoing IT services, support and tools we offer to companies with IT departments to help “co-manage” all aspects of IT support. Not only does this save your organization money (usually between 10% and 50%), but it also enables your IT team to be more effective and efficient, giving you greater peace of mind, better IT support and protections against downtime, cybercrime, ransomware and IT-related compliance violations.

It is NOT

  • It is NOT about taking over your IT leader’s job or replacing your entire IT department.
  • It is NOT a one-off project-based relationship where an IT company would limit their support to an “event” and then leave your team behind to try and support IT.
  • It’s also NOT just monitoring your network for alarms and problems, which still leaves your IT department to scramble and fix the problems.

It IS

  • It IS a flexible partnership where we customize a set of ongoing services and software tools specific to the needs of your IT person or department that fills in the gaps, supports their specific needs and gives you far superior IT support and services at a much lower cost.

9 REASONS WHY YOU NEED CO-MANAGED IT

  1. A significant reduction in IT-related problems, faster support, and greater productivity for everyone. We don’t replace your IT staff; we make them BETTER by filling in the support gaps, giving them professional-grade tools, and training and assisting them where they need help. That means your entire office sees a significant reduction in IT issues, making everyone more productive.
  2. You don’t have to add to your headcount. Finding, hiring, and retaining TOP talent is brutally difficult and expensive. With co-managed IT, you don’t have the cost, overhead, or difficulty staffing a large IT team. We don’t take vacations or sick leave. You won’t lose us to maternity leave or an illness, or because we have to relocate with our spouse or we’ve found a better job. You can flex the support you need as your company’s needs change.
  3. Your IT team gets instant access to the same powerful IT automation and management tools we use to make them more efficient. These tools will enable them to prioritize and resolve your employees’ problems faster, improve communication, and make your IT department FAR more effective and efficient. These are software tools your company could not reasonably afford on its own, but they are included with our co-managed IT program.
  4. You have instant access to “9-1-1” on-site IT support. In the unexpected event, your IT leader was unable to perform their job OR if a disaster were to strike, we could instantly step up to provide support and prevent the wheels from falling off.
  5. You get a TEAM of smart, experienced IT pros. No one IT person can know it all. Because you’re a co-managed IT client, your IT lead will have access to a deep bench of expertise to figure out the best solution to a problem, to get advice on a situation or error they’ve never encountered before, and to help decide what technologies are most appropriate for you (without having to do the work of investigating them ALL).
  6. You’ll stop worrying (or worry less!) about falling victim to ransomware, cyber-attacks, outages, or data-erasing events. We can assist your IT leader in implementing next-gen cyber security protections to prevent or significantly mitigate the damages of a ransomware attack or security breach. We can also assist in providing end-user awareness training and help you initiate controls to prevent employees from doing things that would compromise the security and integrity of your network and data. Critical proactive maintenance will actually get done!
  7. We provide your IT leader and IT department with FREE Cybersecurity training and resources. We offer ongoing training for our co-managed IT partners so they’re more informed on critical topics such as cybersecurity, disaster recovery, compliance regulations, best practices and more.
  8. FLEXIBLE CONTRACTS. We’re a flexible workforce you can expand, and contract as needed. We understand the growing burden and anxiety of being held in a chokehold by these MSP contracts. But with MYDWARE, it’s all about flexibility and transparency—no pressure on your side!
  9. Keeping IT & Cybersecurity knowledge current is EXPENSIVE. Your in-house IT staff are busy supporting your business, you cannot afford to send your in-house IT personnel away to attend multiple industry training, certification, and events such as cybersecurity that take place all over USA and Canada every single year. Failure to maintain current tools, knowledge, and skills leaves your business at risk of a major breach. We send our people to these events, we keep our knowledge, tools, and certifications current, so you do not have to worry about this, or the expense of sending your own people to obtain these.

Think Co-Managed IT Is Right For You?
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Working with MYDWARE is a pleasure. As a busy IT Administrator, their Co-Managed IT service lightens my workload significantly.

They provide a comprehensive range of consulting, tools, policies, procedures, and best practices for IT management. Their expertise in Cybersecurity is invaluable, as we lack internal resources in this area. I feel supported and protected with MYDWARE by my side, knowing they always have our back when assistance is needed.

I highly recommend MYDWARE to anyone in a similar situation.

Natural Calm

MYDWARE has been instrumental in finding operational efficiencies thru cloud based initiatives, and by lowering our in house technology burden.

MYDWARE has quickly become a trusted valuable part of our business at Bradford Greenhouses.

In a very short time, MYDWARE has transformed the way we manage and interact with our IT systems. They have been instrumental in finding operational efficiencies thru cloud based initiatives, and by lowering our in house technology burden.

MYDWARE has implemented countless new initiatives including a Cybersecurity solution, HELP-DESK, secure remote access to all servers & computers, cloud base back-up, a cloud VoIP phone system, and more to come.

MYDWARE manages and works with our vendors to find innovative solutions, and ways to streamline our processes. I really like that I no longer have to manage dozens of vendors on my own. This is such a relief, and saves me time and aggravation.

Most recently, MYDWARE took the time to explain the importance of cybersecurity, and have since implemented a comprehensive program that makes me feel safe and secure.

In each interaction, I have found their team to be knowledgeable, professional and very responsive to our needs. Without hesitation, I recommend MYDWARE to any business owner looking to grow their business and find efficiencies thru their technology.

Garden Gallery