There are many reasons why staff may be required to put customers on hold. However, Voice-over Internet Protocol (VoIP) technology can be utilized to ensure that callers do not feel abandoned during this time. In …
In recent years, the use of advanced technology in the office has increased in popularity among businesses to improve their efficiency, productivity, and effectiveness. Whether running a small or large company, it is important to …
In order to be successful, it is important for businesses to have a good customer relationship management system in place. However, many small companies make simple mistakes that get them in trouble. If you don’t …
Voice over IP, or VoIP, has become increasingly popular among business owners. However, many business owners ask if VoIP is viable in a landscape where many voice systems are either no longer supported or cost …
So, you've built your company's website. That's great news and a major milestone, for sure. Unfortunately, your work is just beginning. If you want anybody to be able to find you among the billions of …
Smaller companies often struggle to develop and invest in robust IT security systems, which can leave them relatively more vulnerable to cyber attacks. If that's the situation you're in and you're trying to decide what …
According to ongoing research by Group-IB, a massive phishing campaign is currently underway. This is a campaign that has impacted no less than 130 organizations across a broad range of industries. These include but are …
If you own a Lenovo laptop, be aware that researchers at ESET have recently discovered a trio of bugs reported to Lenovo that could allow an attacker to disable security features and hijack your operating …
Security researchers at Unit 42, a division of Palo Alto Networks, have been tracking the efforts of a massive campaign aimed at Elastix VoIP telephony servers. They are used by companies of all shapes and …
Most business owners understand the importance of being active on at least one social media channel. That's fine as far as it goes, but have you considered supplementing your social media presence with a good, old-fashioned …
