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7 Apps That Can Help You Improve Customer Experience in 2023

Paying attention to your customer experience directly impacts your bottom line. Companies that are “customer-centric” are 60% more profitable than those that aren’t. In this digital age, customers also expect more from those they do business with. In today’s world, ...

VoIP Features Enhance Customer Experience

There are many reasons why staff may be required to put customers on hold. However, Voice-over Internet Protocol (VoIP) technology can be utilized to ensure that callers do not feel abandoned ...

Make Purchases Online? Here Are 4 Things You (And Your Employees) Need To Do To Keep From Becoming A Prime Target For Cybercriminals

ROI Revolution estimates that e-commerce sales will eclipse $236 billion this holiday season. While that’s the most popular time for consumers to purchase online, in 2021 over $2 billion a day was ...

The Rise of Encryption in Businesses

As our world becomes increasingly digitized, businesses are finding themselves at a greater risk of cyberattacks. One way companies can protect their data is by encrypting it. Encryption transforms readable data into ...

Hundreds of U.S. News Outlets Affected by Malware

A cyber-security threat actor known as SocGholish has compromised a JavaScript code used by an unnamed media content provider. The malware is being used to spread the FakeUpdates malware to major media ...

New Microsoft Report Details Latest Cybersecurity Threats

According to Microsoft's latest announcement, businesses should assess security measures to defend against evolving cyber-security threats. Microsoft released its Digital Defense Report (MDDR) for 2022. Microsoft released alarming statistics about the cyber ...

Don’t Overlook These 3 Technology Budget Categories

Are you considering all the necessary technology categories when planning your annual budget? Technology is essential for any modern business such ...

Don't Walk The Plank With Pirated Software

If you or your employees use pirated software you are walking the plank and putting your business at risk. The fact that using pirated software is illegal should be enough to stop you from downloading it, but if that doesn’t ...

Zoom Unveils New Productivity Tools

While holding its Zoomtopia event on November 8, 2022, the video conferencing giant announced the release of two brand-new productivity tools for Zoom users. In addition to the communication and collaboration tools ...

How Uber Was Hacked By An 18-year-old And Why This Is A Warning For Your Business

Uber was hacked by an 18-year-old – here’s how he did it. On September 15th, 2022, Uber suffered an organization-wide cybersecurity breach ...

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